Terms & Conditions

Reservation And Payment Policy:

  • GRAND RIVERVIEW HOTEL, KOTA BHARU strives to ensure that the contents and other matters related to the website and booking engine are accurate and GRAND RIVERVIEW HOTEL, KOTA BHARU does not accept liability for errors or omissions that arise within.
  • GRAND RIVERVIEW HOTEL, KOTA BHARU reserves the right to change and update the contents periodically as and when deemed necessary. All information, prices and availability are subject to change without prior notice.
  • GRAND RIVERVIEW HOTEL, KOTA BHARU reserves the right by authorization from you to use and assign all information in any manner consistent with our Privacy Policy.
  • Check-in time: 3.00PM Check-out time:  1200PM.
  • Late check-out can be arranged till 6.00pm at 50% of the room rate, subject to room availability. Kindly contact Reception to facilitate such arrangement.
  • All rates quoted are in Ringgit Malaysia and inclusive of prevailing SST.
  • Under the gazetted Tourism Tax Act 2017, all foreign guests, even if on shared accommodation with a Malaysian, will be levied a Tourism Tax of RM10.00 per room/night for stays from 1st September 2017. This amount is not included in the booked room price and will be paid directly by the guest at the hotel. Upon check-in, Malaysians producing proof of valid Identity Cards; and Malaysian Permanent Residents producing proof of valid MY PR Cards will be exempted if the room is registered to them and not on a sharing basis with a foreigner.
  • In addition to the Tourism Tax Act 2017, a Local Council Tax of RM3.00 tax will be levied for each occupied room/night and will be paid directly by the guest at the hotel upon checking-in.
  • Payment will be under guest PERSONAL ACCOUNT ONLY.
  • A credit card is required at the time of booking to secure and guarantee the reservation.
  • If the credit card is declined, the reservation made will automatically be released.
  • The usage of our website is solely to make legitimate reservations or purchases and not for any other purposes including without limitation, false or fraudulent reservations.
  • The required age that warrants the use of the website and booking engine must be at least 18 years of age.
  • GRAND RIVERVIEW HOTEL is not liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website or booking engine.

Cancellation & Refund Policy:

  • No-shows or cancellations less than 72 hours (3 Days) prior to arrival date will result in a penalty of full payment charged.
  • Cancellations made more than 72 hours (3 days) prior to arrival date will be free of charge (no fees incurred).
  • Should you wish to change an existing reservation, you must cancel the existing booking and create a new reservation. 
  • Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the hotel for more information.
  • We reserve the right to cancel or modify reservations if it appears that a customer has engaged in a fraudulent or inappropriate activity or if the reservations contain or resulted from a mistake or error.
  • Non-refundable bookings are available at a discounted rate. These bookings cannot be cancelled or refunded.
  • Refunds for eligible cancellations will be processed within 14 business days and returned to the original payment method. Please note that the processing time for the refund may vary depending on the payment provider.