Privacy Policy

Privacy Policy

This Privacy Policy is formulated to comply with the requirements of the Personal Data Protection Act 2010 ("Act"). For the purpose of this Privacy Policy, "personal data" shall have the meaning as ascribed to it in the Act, the term “we”, “us” and “Grand Riverview Hotel” shall include Pandangan Wawasan Sdn Bhd, related companies and affiliates and the term “you” refers to yourself including persons represented by you, customers, visitors and users of this website.

This Privacy Policy sets out how Grand Riverview Hotel uses and protects any personal data that you provide Grand Riverview Hotel either electronically or otherwise via this website or directly to Grand Riverview Hotel. As a data user we wish to assure you that we respect your privacy and are committed to maintaining, observing and safeguarding the confidentiality of your personal data. This Privacy Policy is not intended to, nor does it create any contractual rights whatsoever or any other legal rights, nor does it create any obligation on Grand Riverview Hotel in respect of any other party or on behalf of any party.

Grand Riverview Hotel reserves the right to amend this Privacy Policy from time to time without prior notification to reflect changes in the applicable law, our business or website. You should therefore review this Privacy Policy periodically to ensure you are familiar with its terms. In the event material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website.



1.1 Personal Data which Grand Riverview Hotel collects includes:

a.any information collected or obtained either from you or someone else whom you are making a booking for or traveling with ("third party"), that is, information that can identify you or such third party, including without limitation full name, national registration identity card, passport number, contact information, home address, date of birth, preferred manner of address when in communication with Grand Riverview Hotel, spouse name, spouse contact details home address, date-of-birth, occupation, business address, job designation, financial information and any other personal information provided to Grand Riverview Hotel. Financial information includes without limitation, billing address, credit card number, credit card expiration date including 3-digit code that appears on the back of your credit card, financial institution account details and tracking information from cheques or money orders.

b.any booking made by you or through any other party authorized by you through whatsoever means including such as when registering online via this website;

c.the content of electronic forms or physical forms that submitted by you or through any other party authorized by you either directly or via any communication method requesting us to provide services, accommodation or information;

d.information submitted if you participate in our survey or competition through any communication method;

e.any messages, comments or feedback you submit either personally to us or via this website, which may include personal data such as name, email address and telephone number; and

f.personal information collected when you submit your resume or application to us for consideration of employment.


2.1 By providing any of your personal data to Grand Riverview Hotel, whether directly or through any other means of communication, you acknowledge that you have read, understood and agree to our Privacy Policy and you consent and that you have obtained the consent of such third party as defined under clause 1.1(a) to provide us with their personal information to processing of your or their personal data by us for any of the following purposes:

a.fulfilling contractual obligations in delivering our services and/or fulfilling your instructions and providing you with services under any of Grand Riverview Hotel’s businesses;

b.processing application to book any of the services offered by Grand Riverview Hotel and/or to purchase any of our products and/or services; of products and/or services and sending any newsletter, advertising and/or promotional material to you via any communication method including without limitation telephone calls, short message services, postal service, emails or if you have checked the consent box in submitting your reservation on this Website;

d.performing statistical and analysis of your interest in and use of the various sections of this website;

e.purposes connected with the operation, administration, development or enhancement of Grand Riverview Hotel's business and/or this website;

f.where required by law or where we consider that such use or disclosure is necessary to respond to any claims or legal process, or where Grand Riverview Hotel suspects that fraud or unlawful activity has been, is being or may be engaged in;

g.making such disclosures as may be required for any of the above purposes or by law;

h.where you have provided your resume, considering you for any jobs that may arise in Grand Riverview Hotel, and if applicable your terms and conditions of employment; and

i.carrying out studies to monitor Grand Riverview Hotel's recruitment initiatives.

2.2 Please note that in the event that sufficient personal data is not supplied, or is not satisfactory to Grand Riverview Hotel then your application or request to Grand Riverview Hotel for any of the above purposes under clause 2.1 may not be accepted or acted upon.



3.1 You further consent that personal data may be disclosed and transferred within Grand Riverview Hotel which may include transfer to other parts of Grand Riverview Hotel businesses in different jurisdictions. Other than to those individuals and entities listed in clause 3.2, your personal data will not be revealed by Grand Riverview Hotel to any external body, unless we have your permission, or in some cases, to disclose information to governmental or other regulatory authorities for the prevention or detection of crime, or for the purpose of investigations or for compliance with any other law or an order of court. In that event, we may be precluded from seeking your consent to notify and/or from informing you that notification has been made.

3.2 The personal data provided by you may be disclosed by Grand Riverview Hotel to:

a.Other companies or businesses related to Grand Riverview Hotel 

b.Any relevant financial institutions 

c.Credit Reference Agencies 

d.Third Party Service Providers for Grand Riverview Hotel 's operational, administration and development requirements (including without limitation management of this website), 

e.Auditors, lawyers, professional advisory service providers, debt collectors, bankers, advertising companies, recruitment agencies, researchers, utility and security services for the purposes of Clause 2.1 above for and on behalf of Grand Riverview Hotel 

f.Any referee whose details are provided by you, to verify or obtain additional information including education institutions, current/previous employers

3.3 Each of the above parties, other than Regulators and your referees, are similarly bound by a duty of confidentiality to Grand Riverview Hotel in respect of all information disclosed to them.

3.4 Grand Riverview Hotel uses and discloses aggregated non-personally identifying information collected through this website as part of Grand Riverview Hotel's process of constantly improving this website and/or Grand Riverview Hotel's business.



4.1 We have put in place appropriate physical, electronic, and administrative procedures to safeguard and help prevent unauthorised access, disclosure, loss, misuse and to maintain data integrity.

4.2 All reasonable precautions are taken to secure your personal data but we cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy due to unauthorized or illegal acts of third parties in violation of existing laws or the policies of Grand Riverview Hotel.



5.1 Your personal data shall be stored either in hard copies in Grand Riverview Hotel's offices or stored in servers located in Malaysia and operated by Grand Riverview Hotel or its service providers.

5.2 Any personal data supplied by you will be retained by Grand Riverview Hotel as long as necessary for the fulfilment of the purposes stated in clause 2.1 or is required to satisfy legal regulatory, accounting requirements or to protect Grand Riverview Hotel's interests.

5.3 Grand Riverview Hotel does not offer any online facilities for you to delete your personal data held by Grand Riverview Hotel. Any request for correction or deletion of your personal data may be made in accordance with Clause 8 below.

5.4 Grand Riverview Hotel takes reasonable steps to protect your personal data from misuse and loss and from unauthorised access, modification or disclosure.



6.1 Through your use of telecommunications services to access this website, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data.

6.2 To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.



7.1 Personal Data held by Grand Riverview Hotel will be kept confidential in accordance with this Privacy Policy pursuant to the Act.

7.2 Any questions, comments, suggestions or information other than personal data sent or posted to this website, or any part of this website by visitors will be deemed voluntarily provided to Grand Riverview Hotel on a non-confidential and non-proprietary basis.

7.3 Grand Riverview Hotel reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely as set out in clause 3.2 above.



8.1 Under the Act, you have the right of access to your personal data held by Grand Riverview Hotel on payment of a prescribed fee and to request correction of the personal data that is inaccurate, incomplete, misleading or not up-to-date.

8.2 If you have any questions regarding this Privacy Policy or if you wish to request access to your personal data or if you wish to correct your personal data or if you wish to withdraw your consent to the Grand Riverview Hotel for the processing of your personal data for the purposes as set out in clause 2.1 above or for the transfer of your personal data to the parties stated in clause 3.2 above, you may send your request in writing to the following address:

Marketing Department
Grand Riverview Hotel
Jalan Post Office Lama
15000 Kota Bharu Kelantan
Tel: 09-7439988

8.3 Grand Riverview Hotel reserves the right to charge you a reasonable fee for the processing of any data access request.